Cookie Policy

At Simfiy — a trading name of Oliva Ltd, registered in England & Wales (71-75 Shelton Street, London, WC2H 9JQ) (the “Company” or “we”) — we use certain technologies to collect information from our users through our websites and applications (the “Platform”) and other services. We refer to these technologies collectively as “Cookies”. This Cookie Policy informs you about the types of cookies found in our Services, their intended use, and how you can control them. Where our Services are used, we act as the Data Controller in accordance with relevant data protection legislation.

Contact us about privacy

We are committed to protecting your privacy. For any question or request about your personal data, email us at [email protected].

What is a cookie?

HTTP cookies (also called web cookies, browser cookies, or simply cookies) are small blocks of data created by a web server while a user is browsing a website and placed on the user’s device by the web browser. Cookies may contain information about you, your preferences or your device, and are mostly used to make the site work as you expect. The information does not usually directly identify you, but it can give you a more personalised web experience.

Why we use cookies

• Functionality — to provide features fundamental to a service, such as your language and currency preferences and session information;
• Security — to authenticate users, prevent fraud, and protect you as you interact with a service; and
• Analytics — to understand how you interact with a service so we can improve content and build better features.

How to reject or erase cookies

When you first visit the simfiy Platform, a cookie consent window will appear offering you a choice about whether to accept or reject cookies. You can click “Reject All” to reject the cookies, except for Strictly Necessary Cookies, which are required for the Platform to function. You can amend your preferences at any time.

Types of cookies we use

By usage period: Session cookies do not retain information on your device and are deleted when the session expires. Persistent cookies remain on the device until you delete them manually or your browser deletes them based on their duration.

By party: First-party cookies belong to simfiy and are placed by us on our users’ devices. Third-party cookies are placed by a third party through our website to help measure and improve site performance; these are subject to those third parties’ own privacy policies.

By category, the cookies we use include:

• Strictly Necessary Cookies — necessary for the Platform to function and cannot be switched off. They do not store personally identifiable information (e.g., OptanonAlertBoxClosed and OptanonConsent, used to remember your cookie preferences, with a typical lifespan of one year).

Transfer of personal data collected through cookies

We do not use advertising or analytics cookies, and we do not share cookie data with advertising or analytics platforms. The only cookies we set are the ones needed to run the site: your sign-in session, your cookie choice, and your selected currency.

Your rights

You may submit written requests to exercise the rights related to your personal data, along with documents identifying you, to [email protected] or by post to our company address below. Your request will be evaluated and concluded within a maximum of 30 (thirty) days in accordance with the law. As a data subject, your rights include:

• The Right to Information;
• The Right of Access;
• The Right to Rectification;
• The Right to Erasure;
• The Right to Restriction of Processing;
• The Right to Data Portability;
• The Right to Object; and
• The Right to Avoid Automated Decision-Making.

Address: Oliva Ltd, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom. You can also reach us at [email protected].